Reference

How kilat404 Handles Your Personal Data

This Privacy Policy explains what data we collect when you open an account, use DANA, OVO, or GoPay for transactions, and browse our lobby — and exactly how we keep that data safe.

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kilat404 How kilat404 Handles Your Personal Data
HOW WE PROTECT YOU

Data Handling, Cookies, and Account Security

We have built our data practices around your account flow — not around broad data collection for marketing. Every section below covers a specific area of how your information is managed on kilat404, from the cookies set when you first land on the site to the retention period for your DANA, OVO, or GoPay transaction logs.

Cookie Use We set session cookies to keep you logged in and preference cookies to remember your lobby view. You can adjust cookie permissions from your browser settings at any time without losing your account.
Wallet Data Security Your DANA, OVO, and GoPay wallet details are tied only to transaction references. We do not share your wallet identifier with third parties outside the payment processing chain required to complete your transfer.
Data Retention Policy Active account data is kept while your account remains open. Transaction logs may be held longer where Indonesian regulations require it. Closed accounts are anonymised after the retention period ends.
Access and Correction Rights You can request a copy of your personal data or ask us to correct inaccurate details at any time. Submit your request through live chat or email and we will respond within a reasonable timeframe.
PRIVACY CONTACT PATHS

How to Reach Us About Your Privacy

If you have a question about the data we hold, want to request a correction, or need to raise a concern about how your information has been handled, our support team is available around the clock. Reach us through any of the channels below — have your account ID ready so we can locate your record quickly and respond without delay.

Live Chat Open the chat window from any page in your account dashboard. A support agent will respond quickly, around the clock, every day of the week.
Email Support Send your privacy request or data query to our support email address. Include your registered phone number so we can verify and process your request.
Account Help Centre Navigate to the Help section inside your kilat404 account for self-service answers on data access, wallet privacy, and cookie preferences.

Common Questions About Your Privacy on kilat404

Below are the questions we hear most often about data privacy, account information, and your rights as a kilat404 account holder in Indonesia. If your question is not here, reach us through live chat or email support.

We collect your name, email, and phone number at registration. When you link DANA, OVO, or GoPay, we record the wallet transaction reference only — not your PIN or full wallet credentials.

We share data only with payment processors needed to complete your DANA, OVO, or GoPay transactions. We do not sell or transfer your personal information to unrelated third parties for marketing purposes.

Contact our support team via live chat or email with your registered account ID. We will identify your record and provide a summary of the personal data we hold within a reasonable timeframe.

We keep your data while your account is active. After account closure, records are anonymised once the retention period required by applicable Indonesian regulations has passed.

Yes. Submit a correction or deletion request through live chat or email. We will process it promptly, subject to any legal retention obligations that may apply in Indonesia.

We use session cookies to keep your login active and preference cookies to recall your lobby settings. You can manage or remove cookies through your browser settings without losing your account access.

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