Reference

Terms and Conditions for Your kilat404 Account

These terms set out exactly what you agree to when you open and use your kilat404 account — covering deposits via DANA, OVO, or GoPay, how your account is managed, and what applies in supported Indonesia regions where local law permits access.

Account Eligibility RulesDANA, OVO, GoPay TransactionsAccount Suspension PolicyRegional Access ConditionsWallet Verification Steps
kilat404 Terms and Conditions for Your kilat404 Account
TERMS CONTACT PATHS

How to Reach Us About These Terms

Live Chat Support Open the chat widget from your account dashboard to ask about any clause in these terms. Our team responds around the clock, any day of the week.
Email for Formal Requests Send a written question or formal dispute about these terms to our support email address shown inside your account. We aim to respond within one working day.
Account Help Centre The Help Centre inside your account covers common terms questions — wallet verification steps, transaction rules, and how to request an account review or closure.
HOW WE HANDLE YOUR ACCOUNT

Data, Security and Your Account Rights

Account Data We Hold We store only what is needed to run your account — your registered contact, wallet details for DANA, OVO, or GoPay, and your transaction history. Nothing more is collected without your knowledge.
Cookie and Session Use We use session cookies to keep your account logged in and to remember your lobby preferences. You can clear these at any time through your mobile browser or device settings without affecting your account balance.
Account Security Practice Every login is protected by an OTP sent to your registered number. If you suspect unauthorised access, contact support immediately via live chat — we can freeze account activity while we investigate.
Requesting Changes or Deletion You can request a correction to your account details or ask us to close and delete your account at any time. Submit the request through live chat or email; we process it within the timeframe set in the terms.

Common Questions About These Terms

Yes. Every transaction on your account — whether through DANA, OVO, or GoPay — falls under these terms. Specific wallet conditions are shown inside your account settings at the time of each transaction.

Access depends on local law where you are located. If your region is not supported, you will not be able to complete account registration. We cannot override eligibility rules set by applicable local law.

We will notify you of any material change through your account dashboard or your registered contact before the change takes effect. Continuing to use your account after that point means you accept the updated terms.

Contact our support team through live chat or the email address in your account. Provide the detail you need corrected and we will process it. Wallet details like your OVO or GoPay number follow an additional verification step.

We may suspend an account if activity is inconsistent with normal use or if verification steps are not completed. Our team will reach out through your registered contact before any permanent action is taken on your account.

Submit a closure request through live chat or support email. We will process the request and confirm once your account is closed. Data retention after closure follows the period set out in the terms you accepted at registration.